Terms of service

TERMS AND CONDITIONS OF USE

Welcome to www.lyseor.com (the "Website"). These Terms and Conditions of Use (the "Terms") govern your use of the Website. For all purchases made worldwide, the terms "Lyséor", "we", "us" or "our" refer to NWL COSMETICS TRADING LLC. NWL COSMETICS TRADING LLC provides the products and services available on the Website. Your use of this Website is governed by these Terms as well as our Privacy Policy and Refund Policy, which together form a binding agreement between you and us. By using any part of this Website, completing your registration as a customer with us and/or placing an order on the Website, you agree to be bound by this agreement.

 

1°/ Use of the Website

Eligibility: To be eligible to purchase goods from this Website, you must be legally able to enter into contracts under the laws of the country of which you are a citizen and be the holder of a valid credit/debit card. You warrant that the personal information you are required to provide when registering as a customer is true, accurate and current in all respects. If your personal information changes, please notify us immediately by email at contact@lyseor.com. You agree not to impersonate any person or entity, or use a false name or a name that you are not authorized to use.

Privacy: Please review our Privacy Policy, which explains our use of the information you provide through the Website, so that you can understand our privacy practices.

 

2°/ Placing an Order and Accepting an Order

You place your request to order goods on the Website and you will be guided through the ordering process by a series of simple instructions on the Website.

Once your order has been placed, we will send you an acknowledgement of receipt providing you with a payment reference and the value of your order which has been debited from your credit/debit card. You will then receive subsequent emails with your invoice and dispatch number as well as a separate tracking number which you can use to track your order.

Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the conclusion of the contract between you and us will take place when we have dispatched the goods you have ordered. To cancel your order after it has been shipped, you will need to follow the Return Policy and Procedure.

If you need information regarding your order, please contact customer service by email at contact@lyseor.com.

We may not accept your order if an item you ordered is out of stock, if we are unable to obtain authorization for your payment, or if we identify a product or pricing error. We reserve the right to reject any offer to purchase from you at any time.

If we are unable to fulfill your order after our order acknowledgement, we will contact you by email or telephone to notify you.

 

3°/ Your Account

By using the Website, you agree to keep your password and account details confidential, and to take all reasonable steps to prevent unauthorized access to your account. You are responsible for all actions that occur in connection with your account. If you have reason to believe that your password is known to someone else, or is likely to be used in a manner not authorized by you, you must contact us immediately. If you forget your password, please follow the instructions at https://www.lyseor.com/customer/account/forgotpassword/. Any personal information you provide will be retained in accordance with Privacy Policy.

 

4°/ Description of Products and Accuracy of Information

We will take all reasonable steps to ensure that all details, descriptions and prices of products appearing on the Website are correct. Although we endeavour to keep the Website as up-to-date as possible, information, including product descriptions, may not always be up-to-date and accurate and, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website is accurate, complete, reliable, current or error-free. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

 

5°/ Payment

All prices shown for products available via the Website are inclusive of VAT (where applicable) at the current rates and exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment section of this Website, including PayPal payments and all major credit cards, and payment will be debited and settled from your account as set out in the Payment section of this Website.

Please note that in certain countries, additional customs duties may be payable to your local tax authorities upon receipt of your delivery.

You will be responsible for the payment of all such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are intended. We will not be liable for any breach of these laws by you.

You confirm that the credit or debit card used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not authorise for any reason, payment to us, we will not be liable for any delay or non-delivery.

 

6°/ Transfer of Ownership

We will retain legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will revert to us immediately if we refund any such payment to you.

 

7°/ Risks

The risks in the goods will pass to you upon delivery.

 

8°/ Delivery

We will deliver the goods in accordance with the delivery option you selected during the order process. The delivery times indicated are indicative only. Orders may be delivered in one or more instalments. Lyséor accepts no liability for any delay in delivery caused by a third party. As soon as you have received the goods, you assume all risks relating to the goods.

 

9°/ Complaints

If you have a complaint about any of our products or the service you receive, please contact us by email at contact@lyseor.com.

 

10°/ Samples

All products and services, as well as samples that we may provide to you, are for personal use only. You may not sell or resell the products or services, or samples that you receive from us.

 

11°/ Intellectual Property

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (the "Content") is the property of Lyséor , our affiliates, partners or licensors, and is protected by UK and international copyright laws.

The trademarks trademarks, logos and service marks displayed on the Website (collectively, the "Marks") are the registered and unregistered trademarks of Lyséor, our affiliates, our licensors or our partners, in the United Kingdom, in the United States and other countries, and are protected by copyright laws. UK and international trademarks. All other trademarks not owned by us, our affiliates, partners or licensors that appear on the Website are the property of their respective owners. respective, which may or may not be affiliated with, connected to, or sponsored by us.

Except as otherwise provided in the limited license in Section 12 below, or as required by the applicable law, neither the Content, nor the Marks, nor any other part of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

 

12°/ Limited License

We grant you a limited, revocable and non-exclusive to access and make personal use of the Website. Please note that you may not frame or utilize framing techniques to enclose the Website or any portion of it without our prior written consent.

The limited license set forth in this Section 12 does not include the right to:

1. Modify or download the Website or its content (except for caching or if needed to view content);
2. Make any use of the Website or its Content other than for personal use;
3. Create a derivative work based on the Website or its Content Content;
4. Collect account information for the benefit of another party;
5. Use meta tags or any other "hidden text" utilizing our name or the Marks without our express written consent; or
6. Use any software robots, spiders, scrapers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Website for personal use and non-commercial only. A website that links to our Website may:

1. Link to, but not replicate, our Content< /li>
2. Not to imply that we endorse this website or its services or products;
3. Not to misrepresent its relationship with us;
4. Not to contain content that could be construed as distasteful, obscene, offensive or controversial, and may only contain content appropriate for all ages;
5. Do not represent us or our products or services in a false, misleading, defamatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
6. Do not use any trademark without express written permission; and
7. Not to link to any page of the Website other than the home page. We may, in our sole discretion, for any reason whatsoever, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any use not authorized use of the Website by you terminates the limited license set forth in this Section 12 without prejudice to any other remedies provided by applicable law.

 

13°/ Copyright Violation and DMCA Policy

If you think that any talenu located on our Website or linked to by us on a third-party site infringes your copyright, please notify contact@lyseor.com in accordance with our Digital Millennium Copyright Act (DMCA) Policy.

1. Termination of Repeat Infringer Accounts: Lyséor respects the intellectual property rights of others and asks that users do the same. In accordance with 17 U.S.C. 512(i) of the United States Digital Millennium Copyright Act, we will terminate a user's access to and use of the Website if that user is determined by us to be a repeat infringer of our copyrights or other intellectual property rights or those of others. We may terminate the access of users who we believe repeatedly provide or post protected third-party content without proper rights and permissions.
2. DMCA Takedown Notices:If you are a copyright owner or an agent of a copyright owner and believe, in good faith, that any materials provided on our Website infringe upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (see 17 U.S.C 512) ("DMCA") by sending a properly formatted takedown notice in writing to our designated copyright agent as follows: NWL COSMETICS TRADING LLC, Al Fajer building, prime executive business centre, M floor, office 04, Dubai, United Arab Emirates.
3. Response to DMCA Takedown Notices : If we take action in response to a notice of infringement, we will make a good faith effort to contact the party that made such content available through the most recent email address, if any, provided by that party to us. Any DMCA infringement notice may be forwarded to the party that made the content available or to third parties such as ChillingEffects.org.
4. Counter-Notice:If you believe that your content that was removed from the Website is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the content you submitted to the Website, you may send a properly formatted counter-notice to our Copyright Agent using the contact information above.
5. Response to DMCA Counter-Notices:If a counter-notice is received by our Copyright Agent, we may send a copy of the counter-notice to the original complaining party informing that person that they may reinstate the content removed within 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content will be reinstated on the Website within 10 to 14 business days of receipt of the counter-notice.

 

14°/ Third Party Links

We are not responsible for the content of any off-site pages or other websites linked to or from the Website. Links appearing on the Website are provided for your convenience only and do not constitute an endorsement by us, our affiliates or our partners of the content, product, service or vendor referenced. Your linking to or from any off-site pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, any off-site pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-site pages and other websites that you visit.

 

15°/ Submissions

We welcome questions or comments about products you use or would like to purchase; however, it is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy regarding unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas, or other information you provide to us (collectively, "Submissions") will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you grant us hereby grants you a non-exclusive, royalty-free, transferable and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission in any form, media or technology now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and that we may use your Submission, and any ideas, concepts or know-how contained therein, for any purpose, including, without limitation, developing, manufacturing, distributing and marketing products.

 

16°/ Use of Content You May Submit to Us

"Content" means the content presented or displayed on or through our Website, including but not limited to text, documents, information, data, articles, opinions, images, drawings, pictures, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features and other materials that are made available on the Website either by us or by you. Content includes, without limitation, "User Generated Content" and "Third Party Content" submitted by others.

No Reliance on User Generated Content or Third Party Content: User generated content or third party content posted on the Website, such as reviews, blog posts or forums, is provided for informational and research purposes only, with no warranty that the content is true, correct or accurate.

Any comments or materials sent to us or posted on the Website, including feedback data, such as questions, comments, suggestions or the like (collectively "Feedback"), shall be deemed to be the intellectual property of Lyséor. Lyséor will have no additional obligations regarding this Feedback and will be free to reproduce, use, disclose, exhibit, display, transform, create derivative works from and distribute the Feedback to others without limitation. Furthermore, Lyséor will be free to use any descriptions, testimonials, recommendations, critiques, ideas, concepts, know-how or techniques contained in this Feedback for any purpose, including but not limited to improving our products and services, and developing, creating and marketing products and services incorporating this Feedback.

 

17°/ Warranties and Limitation of Liability

The Website is presented "as is". We make no representations or warranties of any kind, express or implied, in relation to these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent that such representations and warranties cannot be legally excluded.

You agree that, to the fullest extent permitted by applicable law, we will not be liable (whether in contract, tort or otherwise) in any event for any interruption of service; any delay or interruption of access to the Website; any non-delivery, mis-delivery, corruption, destruction or other alteration of data; any loss or damage of any kind incurred as a result of your dealings with or the presence of off-site links on the Website; any computer virus, system failure or malfunction that may occur in connection with your use of the Website, including during hyperlinking to or from third party sites; any inaccuracy, omission, or misleading, false or deceptive statement in the content; or events beyond our reasonable control. Furthermore, to the fullest extent permitted by law, we will not be liable for any direct, indirect, special, incidental or consequential damages of any kind (including lost profits) related to the Website or the products you purchase, regardless of the form of action, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event will our maximum liability exceed one hundred U.S. dollars ($100.00), plus the value of the products you purchased from us, if such products prove defective. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so in such jurisdictions, our liability is limited to the extent permitted by applicable law.

 

18°/ Indemnification

You agree to defend, indemnify and hold us harmless from any loss, damage or cost, including reasonable legal fees, resulting from any third-party claim, action or demand arising from your use of the Website. You also agree to indemnify us for any loss, damage or cost, including reasonable legal fees, resulting from your use of software robots, spiders, scrapers or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable load or burden on our infrastructure.

 

19°/ Disputes

To the fullest extent permitted by applicable law, any dispute relating to your visit to the Website and any purchase you make from Lyséor shall be submitted to confidential arbitration in Dubai, United Arab Emirates. Arbitration under this Agreement shall be conducted in accordance with the then current rules of the International Chamber of Commerce. The arbitrator's decision shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent that arbitration is not permitted by applicable law, any dispute relating to your visit to the Website or your purchase of Lyséor products will be subject to the jurisdiction of the courts of Dubai, United Arab Emirates, and all applicable provisions of this Section 19 will apply.

 

20°/ General Provisions

You acknowledge and agree that these Terms of Use, together with our Privacy Policy and Refund Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase you make from Lyséor, and supersede and govern all prior proposals, agreements or other communications.

If any provision of these Terms of Use is found to be unlawful, invalid or unenforceable in whole or in part, these General Terms of Use will remain valid for the other provisions and the remainder of the provision concerned. Any waiver of one of the provisions of these General Terms of Use by Lyséor will not be considered a waiver of any subsequent breach or default and will not affect in any way the other provisions of these General Terms of Use.

No failure to exercise or delay on the part of either party in exercising any right, remedy, power or privilege of that party under these General Terms of Use and no conduct of the parties will be construed or operated as a waiver thereof, nor will any single or partial exercise of any right, remedy, power or privilege preclude any other or future exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms of Use are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms of Use with respect to any times, dates and/or periods referred to herein.

Nothing in these Terms of Use shall be construed as creating any agency, partnership or other form of joint enterprise between us.

We reserve the right to modify these Terms of Use at any time and we encourage you to review them periodically to ensure that you are always fully informed of our Terms of Use. Any modification is effective immediately upon posting on the Website. Your continued use of the Website constitutes your acceptance of all of these Terms of Use.

We may, with or without notice, terminate any rights granted by these Terms of Use. You must comply immediately with any termination or other notice, including, where applicable, by ceasing all use of the Website.

We reserve the right to refuse to supply goods to any person for any reason, to remove goods from the Site Web at any time and/or to remove or modify any material or content on the Website. We will not be liable to you or any third party for the removal of any property from this Website, whether or not sold; the removal or modification of any content on the Website; the refusal to process a transaction or the dismantling or suspension of any transaction after processing has begun.

If you have any questions regarding these Terms of Use, please contact us by email at contact@lyseor.com.

 

21°/ Applicable Law

Your use of this Website and any purchase you make from Lyséor will be governed by the laws of the United Arab Emirates and the parties submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.