Refund policy

If you are not satisfied with your purchase, Lyséor will be happy to accept items for return or exchange that meet the company's requirements. If you have any questions and need further assistance, please do not hesitate to contact us at contact@lyseor.com.

Our Return Policy

Lyséor will only accept requests for returns or exchanges within 14 calendar days of the delivery date. Any requests made more than 14 calendar days after the delivery date will not be accepted.

Only products in their original, unopened packaging and that have not been altered or used in any way may be returned for a refund or exchange.

Products that are damaged or defective upon delivery may be returned for a refund or exchange. Please inspect the product upon receipt and contact us immediately to file a report and provide feedback. Lyséor will then determine, in its reasonable discretion, whether the reported defective item is eligible for a return based on the information you provide to us.

Only products purchased on lyseor.com are eligible for returns. Refunds will only be issued to the person and account that made the original purchase. For orders placed with a voucher, a new voucher will be sent with the same expiration date as the original, provided it has not expired.

Shipping charges are not refundable unless the item received is damaged or defective.

Sale items, special orders, engraved or personalized items are not eligible for refunds.

Products must be returned with the original box, packaging materials and a copy of the shipping invoice. Please note that Lyséor is not responsible for lost, stolen or mishandled returned packages.

Defective Products

Any delivered items that are received broken or defective will be exchanged or refunded. Please contact online customer service by emailing us at contact@lyseor.com and we will assist you with the process, including a courtesy return label for you to return the item.

For all other orders, please contact us by email at contact@lyseor.com

Once the item has been received and has passed the quality control review, a refund will be issued to the person and account that made the original purchase. Please allow 4-8 business days for the refund to appear in your account.