Shipping policy

Purchase Policy – Lyséor

Order Processing
Orders are generally processed and shipped within 2 to 3 business days. You will receive a confirmation email with tracking details as soon as your order has been dispatched.

Shipping
We ship worldwide. Shipping fees and delivery times vary depending on your location and the shipping method selected. Please refer to the checkout page for precise shipping costs and estimated delivery times.

Taxes and Customs Duties
International orders may be subject to customs duties and taxes according to your country’s regulations. These fees are the responsibility of the customer and payable upon receipt of the order.

Returns and Exchanges
We accept returns and exchanges within 14 days from the date you receive your order. To be eligible for a return, items must be unused, unopened, and in their original packaging. Please contact us at contact@lyseor.com to initiate a return or exchange.

Refunds
Once we receive and inspect the returned items, your refund will be processed to your original method of payment within 7 to 10 business days. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error or a defective product.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at contact@lyseor.com and provide photographic evidence. We will resolve the issue promptly by replacing or refunding your purchase.

Cancellation Policy
Orders may be cancelled within 24 hours of purchase, provided they have not yet been shipped. To request a cancellation, please contact us as soon as possible at contact@lyseor.com.

Contact Us
For any questions regarding your order, delivery, returns, or any other request, please contact our customer service team at contact@lyseor.com or by phone at +971 503553988.