Welcome to www.lyseor.com (the "website"). These General Conditions of Use (the "Terms") govern your use of the website. For any purchase made worldwide, the terms "Lyséor," "we," "us," or "our" refer to NWL COSMETICS TRADING LLC, which provides the products and services available on the website. Your use of this website is governed by these terms, together with our privacy policy and refund policy, which together form a binding agreement between you and us. By using any part of this website, completing your customer registration with us, and/or placing an order through the website, you agree to be bound by this agreement.
1°/ Use of the Website
To be eligible to purchase goods on this website, you must be legally able to enter into contracts under the laws of the country of which you are a citizen and hold a valid credit or debit card. You warrant that the personal information you provide when registering as a customer is true, accurate, and current. If your information changes, please notify us immediately by email at contact@lyseor.com. You agree not to impersonate any other person or entity or use a false name or a name that you are not authorized to use.
Privacy: Please review our Privacy Policy, which explains how we use the information you provide through the website, so you can understand our privacy practices.
2°/ Placement of Order and Acceptance of Order
You place your request for an order for goods on the website, and you will be guided through the ordering process by a series of simple instructions. Once your order has been placed, we will send you an acknowledgement, providing you with a payment reference and the total amount charged to your credit or debit card. You will then receive subsequent emails with your invoice and shipping number, as well as a separate tracking number that you can use to track your order. Unless we have notified you that we do not accept your order or you have canceled it, our acceptance of your order and the conclusion of the contract between you and us will take place when we have dispatched the goods you have ordered. To cancel your order after it has been shipped, you will need to follow the return policy and procedure. If you require information regarding your order, If you require information regarding your order, please contact customer service by email at contact@lyseor.com.
We may not accept your order if an item you ordered is out of stock, if we are unable to obtain authorization for your payment, or if we identify a product or pricing error. We reserve the right to reject any offer to purchase from you at our discretion. If we are unable to fulfill your order after we acknowledge receipt of it, we will contact you by email or telephone to notify you.
3°/ Your Account
By using the website, you agree to keep your password and account details confidential and to take all reasonable steps to prevent unauthorized access to your account. You are responsible for all actions that occur in connection with your account. If you have reason to believe that your password is known to anyone else or is likely to be used in a manner not authorized by you, you should contact us immediately. If you forget your password, please follow the instructions at https://www.lyseor.com/customer/account/forgotpassword/. Any personal information you provide will be held in accordance with our privacy policy.
4°/ Description of Products and Accuracy of Information
We will take all reasonable steps to ensure that all details, descriptions, and prices of products appearing on the pages are correct. Although we endeavor to keep the website always up-to-date, information, including product descriptions, may not always be current and accurate, and, to the extent permitted by applicable law, we do not guarantee that product descriptions, colors, or other content available on the website are accurate, complete, reliable, current, or error-free. We cannot confirm the price of a product until your order is accepted by our Order Acceptance Policy.
5°/ Payment
All prices indicated for products available via the website are inclusive of VAT (where applicable) at current rates and exclude delivery charges. The total cost of your order comprises the price of the products ordered, plus VAT and delivery charges, as set out in the Delivery section of the website. Payments can be made by any of the means specified in the Payment section of this website, including PayPal and all major credit cards. Payment will be charged and settled from your account as outlined in the Payment section of this website.
Please note that in some countries, additional customs duties may be payable to your local tax authorities upon receipt of your delivery.
You will be responsible for paying all such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing your order. Additionally, you must comply with all applicable laws and regulations of the country for which the products are intended. We will not be liable for any violation of these laws by you.
You confirm that the credit or debit card used belongs to you.
All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or subsequently declines to authorize payment to us for any reason, we will not be liable for any delay or non-delivery.
6°/ Transfer of Property
We will retain legal ownership of the goods until you have made payment in full and we have received such payment. Legal ownership of the goods will immediately be reverted to us if we refund any such payment to you.
7°/ Risks
Risk of damage or loss is transferred to you upon delivery to the delivery address specified in the order.
8°/ Delivery
We will deliver the goods according to the delivery option you selected during the ordering process. The delivery times indicated are given for informational purposes only. Orders can be delivered in one or more installments. Lyséor accepts no responsibility in the event of a delivery delay caused by a third party. Once you have received the goods, you assume all the risks associated with them.
9°/ Complaints
If you have any complaints regarding our products or the service you received, please reach out to us via email at contact@lyseor.com.
10°/ Samples
Our products, services, and any samples we provide are strictly for your personal use. You are prohibited from selling or reselling any items you obtain from us, be they goods, services, or samples. Engaging in such activities would constitute a violation of our terms.
11°/ Intellectual Property
All content featured on the website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, as well as their compilation (content), is owned by Lyséor, our affiliates, partners, or licensors, and is protected by the United Kingdom and international copyright laws.
The trademarks, logos, and service marks displayed on the Website (collectively known as the “Marks”) are the registered and unregistered trademarks of Lyséor, our affiliates, licensors, or partners, protected under trademark laws in the United Kingdom, the United States, and other countries. Any other trademarks appearing on the website that are not owned by us, our affiliates, partners, or licensors belong to their respective owners, who may or may not have any affiliation with us. Except as outlined in the limited license in Section 12 below or as mandated by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify, or exploit the content, the marks, or any other part of the website, in whole or in part, for any purpose without obtaining our prior written consent.
12°/ Limited License
The limited license set forth in this Section 12 does not include the right to:
- Modify or download the website or its content, except for caching or as necessary to view the content.
- Use the website or its content for anything other than personal use.
- Create derivative works based on the website or its content.
- Collect account information for the benefit of another party.
- Use meta tags or any other “hidden text” that utilizes our name or the Marks without our express written consent.
- Use robots, spiders, scrapers, or similar data-gathering and extraction tools, or take any other action that may impose an unreasonable burden on our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the website for personal, non-commercial use only. A website that links to our website may:
- Link to, but not replicate, our content.
- We do not imply that we endorse this website or its services or products.
- Do not distort your relationship with us.
- Not contain content that could be interpreted as distasteful, obscene, offensive, or controversial, and must only contain content appropriate for all ages.
- Not portray us or our products or services in a false, misleading, defamatory, or otherwise objectionable manner, or associate us with undesirable products, services, or opinions.
- Do not use any trademark without express written permission.
- Do not link to any page of the website other than the home page.
We may, at our sole discretion and for any reason, request that you remove any link to the website. Upon receipt of such a request, you must immediately remove the link.
Any unauthorized use of the website by you terminates the limited license set forth in this Section 12 without prejudice to any other remedies provided by applicable law.
13°/ Copyright Violation and DMCA Policy
If you believe that any material located on our website or linked to by us on a third-party site violates your copyright, please notify us at contact@lyseor.com in accordance with our Digital Millennium Copyright Act (DMCA) policy.
Termination of Repeat Infringer Accounts: Lyséor respects the intellectual property rights of others and asks users to do the same. Pursuant to Section 17 USC 512(i) of the United States Digital Millennium Copyright Act, we will terminate a user's access to and use of the website if that user is determined by us to be a repeat infringer of our copyright, other intellectual property rights, or those of others. We may terminate the access of users who we believe are repeatedly providing or posting protected third-party content without appropriate rights and permissions.
DMCA Takedown Notice: If you are a copyright owner or an agent of a copyright owner and believe, in good faith, that materials provided on our website infringe your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (see 17 USC 512) ("DMCA") by sending a properly formatted takedown notice in writing to our Designated Copyright Agent as follows: NWL COSMETICS TRADING LLC, Al Fajer Building, Prime Executive Business Center, M Floor, Office 04, Dubai, United Arab Emirates.
Response to DMCA Takedown Notices: If we take action in response to a notice of infringement, we will make a good faith effort to contact the party who made such content available at the most recent email address provided by that party. Any DMCA infringement notices may be forwarded to the party who made the material available or to third parties, such as ChillingEffects.org.
Counter Notification: If you believe that your content has been removed from the website and is not infringing, or if you have the authorization of the copyright owner, the copyright owner's agent, or as permitted by law, to publish and use the content you submitted to the website, you may send a properly formatted counter-notice to our copyright agent using the contact information above.
Response to DMCA Counter-Notices: If a counter-notice is received by our Copyright Agent, we may send a copy of the counter-notice to the original complaining party, informing them that they may reinstate the removed content within 10 working days. Unless the copyright owner files an action seeking a court order against the content provider, member, or user, the removed content will be reinstated on the website within 10 to 14 business days of receipt of the counter-notice.
14°/ Third Party Links
We are not responsible for the content of any off-site pages or other websites linked to or from the website. Links appearing on the website are provided for your convenience only and do not constitute an endorsement by us, our affiliates, or our partners of the referenced content, products, services, or vendors. You are linking to or from any off-site page or other website at your own risk. We are not responsible for examining or evaluating, and we do not warrant the offerings of off-site pages or any other websites linked to or from the website. Furthermore, we assume no liability for the actions, content, products, or services of those pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of any off-site pages and other websites that you visit.
15°/ Submissions
We welcome questions or comments about products you use or would like to purchase; however, it is our policy to refuse unsolicited suggestions and ideas. Notwithstanding our policy regarding unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas, or other information you provide to us (collectively referred to as “submissions”) will be treated as non-proprietary and non-confidential.
Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you grant us a non-exclusive, royalty-free, transferable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in any form, media, or technology, now known or hereafter developed, whether alone or as part of other works.
You also acknowledge that your submission may not be returned and that we may use your submission, along with any ideas, concepts, or know-how contained therein, for any purpose, including, without limitation, the development, manufacturing, distribution, and marketing of products.
16°/ Use of the Content that You Can Submit to Us
“Content” refers to any material presented or displayed on or through our website, including but not limited to text, documents, information, data, articles, opinions, images, designs, photographs, graphics, software, applications, video recordings, audio recordings, sounds, features, and other materials made available on the website by us or by you. Content includes, without limitation, “user-generated content” and “third-party content” submitted by others.
No Reliance on User-Generated Content or Third-Party Content: User-generated content or third-party content posted on the website, such as reviews, blog posts, or forum discussions, is provided for informational and research purposes only, with no guarantee that the content is true, correct, or accurate.
Any comments or materials sent to us or posted on the website, including feedback data such as questions, comments, suggestions, or similar (collectively referred to as “feedback”), will be considered the intellectual property of Lyséor. Lyséor will have no additional obligations regarding this feedback and will be free to reproduce, use, disclose, exhibit, display, transform, create derivative works from, and distribute the feedback to others without limitation. Additionally, Lyséor will be free to use any descriptions, testimonials, recommendations, reviews, ideas, concepts, know-how, or techniques contained in this feedback for any purpose, including but not limited to the improvement of our products and services, as well as the development, creation, and marketing of products and services incorporating this feedback.
17°/ Guarantees and Limitation of Liability
The website is presented "as is." We make no representations or warranties of any kind, express or implied, regarding these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement, or fitness for a particular purpose, except to the extent that such representations and warranties cannot be legally excluded.
You agree that, to the fullest extent permitted by applicable law, we will not be liable (whether in contract, tort, or otherwise) for any interruption of service; any delay or interruption of access to the Website; any non-delivery, misdelivery, corruption, destruction, or other modification of data; any loss or damage of any kind incurred as a result of your dealings with or the presence of off-site links on the Website; any computer virus, system failure, or malfunction that may occur in connection with your use of the Website, including while hyperlinking to or from third-party sites; any inaccuracies, omissions, or misleading statements in the content; or events beyond our reasonable control. Furthermore, to the fullest extent permitted by law, we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website or the products you purchase, regardless of the form of action, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event will our maximum liability exceed one hundred United States dollars ($100.00), plus the value of the products you purchased from us, if such products prove defective. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so in such jurisdictions, our liability is limited to the extent permitted by applicable law.
18°/ Compensation
You agree to defend, indemnify, and hold us harmless from any loss, damage, or costs, including reasonable legal fees, resulting from any third-party claim, action, or demand arising from your use of the website. You also agree to indemnify us for any loss, damage, or costs, including reasonable legal fees, resulting from your use of any software robots, spiders, scrapers, or similar data-gathering and extraction tools, or any other actions you take that impose an unreasonable burden or strain on our infrastructure.
19°/ Disputes
To the fullest extent permitted by applicable law, any dispute arising from your visit to the website and any purchases you make from Lyséor will be submitted to confidential arbitration in Dubai, United Arab Emirates. Arbitration under this agreement shall be conducted in accordance with the rules then in force of the International Chamber of Commerce. The arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined with any arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. In the event that arbitration is not permitted under applicable law, any dispute relating to your visit to the website or your purchase of Lyséor products will be subject to the jurisdiction of the courts of Dubai, United Arab Emirates, and all applicable provisions of this Section 19 will apply.
20°/ General Provisions
You acknowledge and agree that these Terms of Use, together with our Privacy Policy and our Refund Policy, constitute the complete and exclusive agreement between us regarding your use of the Website and any purchases you make from Lyséor, superseding and governing all prior proposals, agreements, or other communications.
If any provision of these Terms of Use is found to be illegal, invalid, or unenforceable in whole or in part, the remaining provisions will remain valid, and the unaffected portion of the affected provision will continue in effect. Any waiver of any provision of these Terms of Use by Lyséor will not be considered a waiver of any subsequent violation or default and will not affect the other provisions of these Terms of Use.
No failure or delay by either party in exercising any right, remedy, power, or privilege under these Terms of Use, nor any conduct of the parties, shall be construed as a waiver thereof. Additionally, no single or partial exercise of any right, remedy, power, or privilege shall preclude any other or future exercise thereof or the exercise of any other right, remedy, power, or privilege. The rights and remedies provided by these Terms of Use are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence with respect to any times, dates, or periods mentioned herein.
Nothing in these Terms of Use shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We reserve the right to modify these Terms of Use at any time, and we encourage you to review them periodically to ensure that you are fully informed of our Terms of Use. Any modifications will be effective immediately upon posting on the website. Your continued use of the website constitutes your acceptance of all these terms of use.
We may, with or without notice, terminate any rights granted by these Terms of Use. You must comply immediately with any notice of termination, including ceasing all use of the website, if applicable.
We reserve the right to refuse to supply goods to any person for any reason, to remove goods from the website at any time, and/or to remove or edit any materials or content on the website. We will not be liable to you or any third party for the removal of any goods from this website, whether they have been sold; for removing or modifying any content on the website; for refusing to process any transaction; or for undoing or suspending any transaction after processing has begun.
If you have any questions regarding these Terms of Use, please contact us by email at contact@lyseor.com.
21°/ Applicable Law
Your use of this website and any purchases you make from Lyséor will be governed by the laws of the United Arab Emirates, and both parties submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.