How can we help you ?
Does your question concern one of the themes below? Click directly on it to find the answer. If you cannot find the answer to your question, an advisor from our Customer Service is available from Monday to Saturday, 10:00 a.m. to 7:00 p.m., via our contact form.
Deliveries
Where can I have my order delivered?
We deliver to a wide range of countries around the world. You can find the full list of countries we currently ship to on our shipping page.
How can I access the tracking of my order?
You will receive a confirmation email containing a tracking link once your order has been shipped. You can also track your order from your account on our site.
How long will it take for me to receive my order?
The delivery time for your order can vary depending on your location and the shipping method selected. Generally, it takes 5 to 10 days.
I would like to modify the content of my order. What can I do ?
If you would like to change your order, please contact our customer service as soon as possible. We will do our best to make any necessary changes before shipping.
I made a mistake in the delivery address. Can I change it?
You can only change it if your order has not yet been shipped. Contact our customer service immediately to make this change.
Products
What is the shelf life of LYSéOR products?
Shelf life is generally 6 to 36 months after opening. See each product label for details.
How can I best store my LYSéOR perfumes?
Store your perfumes away from direct light, heat and humidity to preserve their quality.
How to find the ingredients of a product?
Ingredients are listed on each product page on our site. You can also find them on the product packaging.
How to receive perfume samples?
Subscribe to our newsletter to be informed of promotions and special offers including samples. We also offer you samples with each order.
Returns
What are the return conditions?
Unopened and unused products can be returned within 30 days of receipt of your order. Please see our returns policy for further details.
I returned product(s) to you, how long will it take for me to receive my refund?
Refunds are typically processed within 5-10 business days after receiving the returned products.
Are delivery and return costs refundable?
Delivery charges are not refundable. Return costs are the responsibility of the customer, except in the event of an error on our part.
Payments
Is the site secure?
Yes, our site uses advanced security protocols to protect your personal and payment information.
What payment methods are available on the site?
We accept credit and debit cards, as well as other secure online payment methods.
Can I order over the phone?
We currently do not accept orders over the phone. Please place your order directly on our website.
My country/region is subject to import taxes and customs duties, are these charges included in the amount of my order?
Import taxes and customs duties are not included in your order amount and must be paid by the customer.
Contact us
How to contact customer service?
You can contact us by email at contact@lyseor.com or by telephone at +971 55 416 6000.
I have a beauty question, who should I contact?
For any beauty questions, do not hesitate to contact our customer service. Our experts will be happy to help you.
I sent an email to customer service, when will I get a response?
We aim to respond to all requests within 24-48 hours.